The challenge
Ambit's on-call engineers were drowning in alerts. Institutional knowledge lived in Slack threads and mean time to resolve had doubled in a year.
What we built
We designed a retrieval-augmented assistant grounded in their runbooks, observability data and past incidents, with human-in-the-loop actions and an audit trail for every suggestion.
Outcome
An AI copilot that reads incident data, drafts runbooks and coordinates on-call teams across 40 engineering squads.
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